Frequently Asked Questions
Do you have any question? Check our frequently asked questions section and discover your possible answer. If you can't find your question in this section, you can contact us directly.
ABOUT THE PAYMENT AND THE ORDER:
When you make your purchase online, our system will automatically charge your credit card. You will be notified immediately and you will receive a confirmation code so that you can track your order.
If there are any problems when you try to place your order, you will be notified immediately and you will be asked to use another card. If we receive payment indicating that you have sufficient funds, then your order will be completed successfully.
If you have any other problem, you can contact us directly.
We have an effective system to track your order. You can enter your order number in this link, along with the date of the order and you can check the status of your purchase. You can also log in to see your order dashboard.
ABOUT THE FLOWER ARRANGEMENTS:
Some of the flower arrangements include a clear vase. Check the specifications to see what your flower arrangement will include. Some photos are shown with a white vase, but this vase is only for demonstration purposes.
If you have any additional questions about what your flower arrangement includes, we are happy to help.
If you want your flowers to last longer, you can follow some recommendations that we show you here. Follow this link and check the best practices to keep your flowers fresh and beautiful for longer.